Contact PKR98

Most questions fall into a handful of buckets - account access, deposits, withdrawals and referral eligibility. Pick the channel below that matches your issue for the fastest response.

1-on-1 Support Chat

PKR98's in-app support is framed around a "1-on-1" model - a dedicated contact rather than a different agent every time you reach out. It's the fastest route for anything time-sensitive, like a delayed deposit or a referral bonus that hasn't posted. Have your registered number ready before you start the chat.

Email Support

Better suited to account verification, disputes, or anything that needs documentation such as a screenshot or transaction record. Email support@pkr98app.org.pk for general queries.

Before You Contact Us

Having the right details ready cuts resolution time significantly:

  • Your registered mobile number or email
  • For transaction issues: the reference number, exact amount and approximate date/time
  • For referral issues: your referral code and your friend's approximate deposit and wagering activity
  • A screenshot of the error or pending transaction, where possible

Issue-Specific Guides

Before reaching out, check whether your question is already answered in one of the dedicated guides: login issues, registration and verification, deposit not reflecting, withdrawal delayed or stuck, or the referral bonus guide on the PKR98 homepage.

PKR98 support will never ask you for your password or OTP. If anyone does - including someone claiming to be PKR98 staff on social media - do not share it, and report the conversation through official channels.

Frequently Asked Questions

What is PKR98's 1-on-1 support?
It's the in-app chat model PKR98 uses instead of a generic rotating queue - a single point of contact rather than a different agent each time.

What information should I have ready before contacting support?
Your registered mobile number or email, plus the reference number, amount and time for any transaction issue.

Who do I contact if my referral bonus wasn't credited?
Use the standard in-app support chat with your referral code and your friend's approximate deposit and wagering activity.

Will PKR98 support ever ask for my password or OTP?
No - never share either with anyone, regardless of who they claim to be.